Studio
Announcements
Last update: September 1, 2026
New Booking Platform Launches Sept. 9th!
A Smoother Booking Experience is Coming Soon...
Here's Everything You Need to Know
Starting Wednesday, September 9, we’re officially transitioning from MindBody to a brand-new booking platform called Kenko. This upgrade is part of a larger effort to streamline our digital space so we can be even more present in our physical one.
We know that changes — especially ones that involve technology — can feel stressful, so we thank you for your patience, loyalty, and understanding as we make this upgrade to better serve our community. Read on to learn more about what to expect!
- The BYC Team
Why the Switch?
Over the last few years, the digital tools required to run a studio have evolved rapidly. While our old platform served us well for a long time, its recent updates have felt increasingly complicated, rigid, and clunky to navigate. We felt it was time to move to a more modern, mobile-first system that offers a seamless booking experience from start to finish.
We specifically chose Kenko because it is built around intuitive accessibility, making it more reliable and straightforward to use, regardless of your comfort level with technology.
🪷What This Means For You:
✔️ Less time clicking around and fewer unnecessary steps just to manage your account, book classes and events, or pay & checkout
✔️ Fewer booking glitches and better real-time scheduling accuracy without being redirected away from our website or app
✔️ Greater privacy and control over your personal information — your data is kept within a smaller platform (built specifically to support independent wellness businesses) rather than a large consumer advertising network
🪷What This Means for Us:
Switching to a simpler system will also help to reduce the overall administrative burdens on our staff. This allows our teachers to stay fully focused on guiding your practice, while giving our operations team more time to create and curate special programs, workshops, and retreat experiences.
The Transition Timeline & Next Steps
On the morning of Wednesday, September 9, you will receive two emails from Kenko to get you set up on the new platform:
1.) Account Activation Email
(this will contain a link to verify your email address and create a new password)
2.) Waiver Email
(this contains a quick link to sign our updated Practice Liability Waiver)
Once those two steps are complete, you can download the new version of our studio app to view our schedule and book your next class.
We'll be sending out an email from our studio address on September 8 as a reminder & so you know exactly what to expect the following day! In the meantime, we recommend taking a moment to log into your BYC account (via MindBody) below and check that your contact information and notification preferences are accurate and up to date.
Questions & Answers
👉 What happens to my current passes or membership?
Everything will get transferred over for you. Your active class packs, remaining visits, and ongoing memberships will automatically migrate to your new account. Similarly, if you have registered for a future workshop, training, or retreat, your spot is still secured. Your registration will appear under your "upcoming bookings" once you're logged into the new system.
👉 Is my personal information safe?
Yes, completely. Your privacy and security are sacred to us. Unlike massive corporate ecosystems, Kenko acts as a private, closed vault for our studio, ensuring your data is never shared with large consumer networks or used for targeted advertising. Your contact info and sensitive payment data is strictly encrypted and is handled directly and securely by Stripe using the exact same bank-grade encryption used by major financial institutions. Your credit card info is never stored directly or visible by Kenko or our studio.
👉 Which email address should I use to activate my account?
Use the email address associated with your current BYC student account in MindBody. This is the email address where you’ll receive your Kenko account activation instructions. If you have multiple email addresses or aren’t sure which one is associated with your account, please contact us and we can verify it for you.
👉 What happens to the old app on my phone?
Once we’ve transitioned to Kenko, the old BYC app and the general MindBody app will no longer display our schedule or allow you to book classes or make purchases with BYC. You can safely delete the old BYC app and stop using the MindBody app.
If you previously used our BYC-branded app, you’ll need to download the new version, which is now powered by Kenko. It will look very similar to the previous app in the App Store, so be sure to download the new version using the links provided in your account activation email. You will also be able to find app download links on our homepage & schedule page on the day of the launch!
👉 What if I get stuck or prefer not to use an app?
No problem at all. You can easily view the schedule and book classes directly through our website from any computer or web browser. If you run into any technical snags on the morning of the switch, just arrive a few minutes early to class and our front desk team will happily set you up in person.
Still have questions? We're here for you and want to make this transition as smooth as possible. If you have any lingering questions that weren't covered above, feel free to drop us an email at hello@bellinghamyogacollective.com or by clicking the button below.